If you wish to return a massage product that contains a latent defect, has been damaged during shipment to you, or which has been sent to you in error, we request you contact Customer Care on 1300 054 554.
How do I receive my refund?
Your refund will be processed in the same way that you paid for your massage product. For instance, if you paid by credit card, the same credit card will be refunded.
Once the massage product is returned to us, Masseuse Massage will assess the condition and age of all returned goods prior to offering a refund, exchange voucher or repair. This may result in the massage product being sent away for assessment. If the massage product is not returned in ‘as-new’ condition, or is faulty or damaged due to inappropriate use, any refund, exchange or repair will be refused.
How do I reserve a replacement item?
Before returning the massage product, please call Customer Care on 1300 054 554 to ensure the replacement item you would like is available.
If you do not comply with any of the above terms we may, at our discretion, refuse to accept the return or provide you with a replacement or refund. We reserve the right to alter these terms and conditions at any time without further notice.