Service and Repairs

Our service team are experts at fixing our own range of massage chairs. For this reason, please only lodge a service request with us if you purchased the chair through our website. If you purchased a chair from a different vendor, please contact them for service. 

Please fill in all fields. Your request may be delayed if there is incomplete information.

Your request will not be processed if you do not provide the serial number and email us a photo of your chair.

If you do not provide an invoice with your request, your chair will be deemed out of warranty and you will be charged a fee for any servicing required.

 

Email your complete details to info@masseuserecliners.com.au:

First Name:

Surname:

Phone:

Email Address:

City:

Invoice Number:

Chair Name or Model Number:

Chair Serial Number (located at the back of he chair):

Describe the problem with your chair in details:

 

In order to process your request, we require a video and photographs of your massage chair, illustrating the problem and the model of chair. 

Simply use your smart phone or camera to take a short video and take some photos and email them to info@masseuserecliners.com.au. In the subject of the email, please write your name and invoice number.